We want you to be happy with your Hauntify purchase. If something isn’t right, we’re here to help.
30-Day Returns
You can request a return within 30 days of receiving your order. Items should be unused, in their original condition and, where applicable, in their original packaging.
To start a return, simply contact us through our Contact Us page with your order number.
Damaged or Faulty Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible. Include your order number and, where possible, photos or a short video showing the issue.
We’ll work with you to make it right.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process the refund.
Return Shipping
Return instructions and the appropriate return location will be provided when your return is approved. Please do not send products back without contacting us first.
Need Help?
Have a question about a return or refund? Contact the Hauntify support team through our Contact Us page and we’ll be happy to help.