Frequently Asked Questions

Got questions? We've got answers. Here's everything you need to know about shopping with Hauntify.

What is Hauntify?

Hauntify is all about making playtime more exciting. We discover fun, interactive and imaginative products designed to bring more play, movement and memorable moments into everyday life.

Where do you deliver?

We currently deliver to selected countries. Available shipping options and estimated delivery times will be displayed at checkout based on your location.

How long does delivery take?

Delivery times vary depending on your location. Once your order has been processed and dispatched, we'll send you an email with your tracking information.

Please visit our Shipping & Delivery page for more information.

How can I track my order?

Once your order has been dispatched, you'll receive a tracking number by email.

You can also visit our Track Your Order page and enter your order details to see the latest delivery updates.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible.

We'll do our best to help, but we can't guarantee changes once an order has entered the fulfilment process.

What if my order arrives damaged or faulty?

If something isn't right with your order, we're here to help. Contact our customer support team with your order number and details of the issue.

For damaged or faulty products, we may ask you to provide a photo or short video so we can resolve the issue as quickly as possible.

Can I return my order?

Eligible products can be returned in accordance with our Returns & Refunds Policy.

Please visit our Returns & Refunds page for information about return periods, eligibility and how to start a return.

What payment methods do you accept?

Available payment methods will be displayed securely at checkout. All payments are processed through secure payment providers.

Is my payment information secure?

Yes. Payments are processed securely through our payment providers. Hauntify does not directly store your complete card details.

Will I receive an order confirmation?

Yes. Once your purchase is complete, we'll send an order confirmation to the email address provided at checkout.

If you don't see it, please check your spam or junk folder.

How do I know which product is suitable for my child?

Please check the individual product page for recommended ages, product information, usage guidance and any relevant safety information.

We recommend following all instructions supplied with the product and providing adult supervision where appropriate.

Do your products make good gifts?

Absolutely! We look for products that are fun to open, exciting to play with and easy to gift for birthdays, holidays and other special occasions.

How can I contact Hauntify?

If you have a question about a product or an existing order, please visit our Contact Us page.

Our customer support team will be happy to help.