Privacy Policy

Last updated: September 2026

At Hauntify, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.

Information We Collect

When you use our website or place an order, we may collect information such as:

Your name
Email address
Billing and shipping address
Phone number
Order and transaction information
Device, browser and IP address information
Information you provide when contacting us

Payment information is securely processed by our payment providers. Hauntify does not directly store your complete payment card details.

How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange shipping and provide tracking updates
Communicate with you about your order
Provide customer support
Process returns and refunds
Prevent fraud and improve website security
Improve our website, products and customer experience
Send marketing communications where you have consented or where otherwise permitted by law
Comply with our legal and regulatory obligations

Cookies & Advertising

We use cookies and similar technologies to operate our website, understand how visitors use it and improve your shopping experience.

We may also use advertising and analytics services, including platforms such as Meta and Google, to measure advertising performance and show relevant advertisements, subject to applicable consent requirements.

You can manage your cookie preferences through the cookie settings available on our website.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate Hauntify, including:

Payment processors
Warehousing and fulfilment partners
Shipping and delivery providers
Website and ecommerce providers
Analytics and advertising platforms
Customer support and technology providers

We only share information where necessary to provide our services, operate our business or comply with legal requirements.

International Data Transfers

As Hauntify serves customers in multiple countries and works with service providers internationally, your information may be processed outside your country of residence.

Where required, we use appropriate safeguards for international transfers of personal information.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal, tax and accounting requirements.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to request access, correction or deletion of your information and to object to or restrict certain uses.

You may also withdraw consent for certain processing or unsubscribe from marketing communications at any time.

Children's Privacy

Our products may be enjoyed by children, but our website and online store are intended for adults making purchases. We do not knowingly collect personal information directly from children where prohibited by applicable law.

Security

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements. The latest version will always be available on this page.